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National Guardian urges NHS leaders to play their part as survey finds just 51% feel supported to speak up

The National Guardian’s Office leads, trains and supports a network of Freedom to Speak Up Guardians providing learning and striving for cultural change on speaking up matters in NHS Trusts in England. The role of Freedom to Speak Up Guardians (FTSUGS) and the National Guardian, Dr Henrietta Hughes, were established in 2016 following serious failures ... Read more

Mental health worker speaks out over poor patient care

Gillian (not her real name) worked for the NHS for over 20 years. She worked with patients with acute mental illness. Gillian had concerns about poor patient care. This included poor communication, a failure to engage with vulnerable patients, nurses turning up to work late and leaving early, nurses falling asleep on shift, and low … Read more

Care worker thanked for raising patient safety concerns

Manisha (not her real name) worked as a senior care coordinator in a care home. A member of staff forgot to give some residents their medication so the home manager flushed the remaining packs of drugs down the toilet to cover-up the mistake. Manisha raised her concerns to head office who suspended the manager and the member of staff pending an investigation. Manisha felt uncomfortable about this.

We reassured Manisha that it was positive that senior managers were taking the concern seriously and thanked her for her efforts. We advised her to speak to the investigator if she felt victimised for raising her concerns or if the manager or anyone else was trying to find out the identity of the the whistleblower. Manisha was thanked by senior managers and the concern was resolved without her being victimised.