Maz (not her real name) was a manager for a large company that serviced equipment in the homes of a national charity. On return from holiday, Maz’s team told her that the manager had shown them how to alter the billing system so that the charity would be charged for twice as much work as had actually been performed. Maz was unsure what to do so called Protect.
We advised Maz that she was right to raise her concerns and suggested she raise it to the Operations Manager who was the senior contact on the employer’s whistleblowing policy. The Operations Manager assured Maz that she and her team would not be at risk. After an investigation, the manager admitted his error. Maz’s team wanted some sanction against the manager so we checked that she had no further suspicion of fraud and advised that she and her team had laid a strong marker for behaviour they would not tolerate in the future.
Months later, Maz rang to say she had rebuilt a good relationship with her manager and her team was doing well.